Abandoned cart trigger is not getting triggered

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Hi @Nirmal,

Looking to Configuration for VTEX IO stores documentation, It should be applied.

To configure the abandoned cart functionality in VTEX IO stores, follow these steps:

  1. Install the app Abandoned Cart Service in your store.
  2. Configure the email template in Message Center. JSON specifications are available at Message Center Information.
  3. Perform the SPF release.
  4. Configure the trigger the same way as in Legacy stores up to Step 10. From Step 11 (If positive tab), follow the instructions available at Trigger configuration information.

And to configure the abandoned cart feature, your store must be in a production environment to update the Master Data fields. This feature is not available for development environments.