How to set up an Abandoned Cart Webhook

VTEX in your native language 🌎 Portuguese
1

Hey everyone. I’m new to the VTEX API and I’d love some guidance on how to set up a webhook to notify my endpoint whenever a cart is abandoned. Is there any specific documentation on this? Can I do the configuration via API or do I need access to the platform?

Summary of the solution I need: I want to build a chatbot that automatically, after a cart has been abandoned for a set number of minutes, sends an email or WhatsApp message to the customer in an attempt to recover that order/sale.

2

follow this tutorial: Configurar Carrinho Abandonado

it worked for me

3

@Erislandio I checked the tutorial and the configuration is for Email only. Is there somewhere I can set up a notification to an external URL that will handle this data?

4

In the configure a trigger topic you might find what you’re looking for, Sarah — you would need to update the URL and the data sent to your webhook.

5

Hey everyone. Thanks for the instructions. I managed to set up the webhook to point to my URL, but I don’t think I configured the response actions correctly — is there any doc explaining how to do that?

Here’s a screenshot of the configuration:

response action
response action1047×473 113 KB

6

I also have this screenshot of the configuration for my URL

carrinho config
carrinho config1022×498 82.8 KB

7

The “Response action” would only be used to take the response from the query made above and store some information in VTEX — you don’t need to fill it in for your case.