Abandoned Cart Settings (With and Without an App)

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This documentation is part of a VTEX initiative to foster knowledge within the Community

This thread explains how to configure abandoned carts in a VTEX store. The abandoned cart functionality can be triggered in two ways: the first version uses a MasterData trigger to send a template within the CMS, and the second version uses an app that sends a template from the Message Center:

1) Master Data Trigger
The first version is primarily aimed at legacy stores and does not require the installation of the abandoned cart app. The settings for this case are described in this abandoned cart documentation

or

2) Through the app that sends a template in the Message Center.
This version is recommended for IO stores or for those with the abandoned cart app installed.

Instead of email, the app will deliver an HTTP request, which will directly pull a template from the Message Center. To configure the abandoned cart this way, follow the documentation below starting from the IF POSITIVE of the trigger:

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