The goal of this topic is to help you understand what can cause these “Mobile landing page unavailable” or “Desktop landing page unavailable” errors and how to fix them and overcome the disapproval.
This type of error occurs when Google’s crawler encounters any kind of issue while indexing your site’s content to rank it on the search page. These issues can vary widely.
The first step to fixing this type of error is: checking whether the URL is actually not working. Here we’ll have two possibilities:
The URL doesn’t work
If it’s truly not working, it’s worth confirming whether the product configuration is correct in the admin — that is, the product has all its information filled in, is within the Commercial Policy, and has a price and stock registered. If the configuration is correct and the URL still doesn’t work, you’ll need to contact our support team.
The URL works
But if the URL is working without any issues (such as slow loading of custom page components), you can force the URL to be resubmitted to the sales channel. To do this, simply perform a Base Reindexing. The account holder just needs to access the Database Maintenance module of your account via this link:
https://{AccountName}.myvtex.com/admin/Site/FullCleanUp.aspx
And click the button on the right side:
ATTENTION: carry out this procedure carefully, as the Database Maintenance Module was designed to help you clean up your store’s data.
NOTE: If your store has more than 10,000 SKUs registered, the Base Reindexing must be requested via ticket with VTEX Support.
Afterward, according to Google’s documentation, you just need to wait a few days for them to validate the URLs again. Or you can request a review directly with Google.
If you still have any questions on the subject, feel free to ask here!
Amanda Jatobá
Field Software Engineer | VTEX