Frequently Asked Questions: Why isn't my Dashboard working? | Orders Dashboard with error | A problem occurred - Dashboard

VTEX in your native language 🌎 Portuguese
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1

Why is my store having issues with the initial dashboard in the admin panel, with all data showing errors?

This post aims to share knowledge within the VTEX community and provide a solution for a common scenario in our stores.

When accessing the admin panel, some stores may experience the following situation:

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First of all, it’s important to highlight that there is a delay in updating information on the dashboard. Our documentation includes an article that covers this topic:

In addition, this scenario usually occurs for three reasons:

  1. There need to be orders that “justify” the use of comparisons in the Dashboard — in this case, adjusting the time period in the upper right corner is usually enough to solve the problem;
  2. As mentioned earlier, there is a delay before the information is updated and can be used for comparison.
  3. The user needs to have the appropriate access profile to view this information. For more details about our access profiles, you can check our documentation:

Karina Mota
Field Software Engineer | VTEX

2

Karina, in the case of a marketplace, I was thinking this error was because it’s a franchise account, or an account coming from Seller Portal. Because only on the main account have these details been showing up correctly for me.

From what I understood, that’s not the case, and it’s just a matter of adjusting the profile.

Correct?

3

Good morning, Tiago!

I believe so — I just checked on a franchise account where all transactions are processed in the main account and the dashboard works normally for periods that have valid orders.

Note: If you’d like, send me the account names via DM and I’ll look into it for you.

Karina Mota
Field Software Engineer | VTEX