Hey @andre.moreira, I think I know what’s going on!
Basically, the carrier information for an order can be found in two distinct arrays in the Get order endpoint, inside logisticsInfo:
and inside the invoice information sent via the Order invoice notification API:
However, for this information to be available in the Get Order API, it needs to have been correctly sent along with the invoice. So my suggestion would be to take a look at how the invoice information is being sent to VTEX and check whether the courier field is being properly filled in.
Karina Mota
Partner Field Software Engineer | VTEX