I disconnected my VTEX store from my Mercado Livre store via the VTEX integrator. When I tried to redo the connection, it throws an error at the authentication step. My VTEX configuration is correct, and I’m logged into the main Mercado Livre account — everything looks right!
Here’s the error:
{"type":"https://tools.ietf.org/html/rfc7235#section-3.1","title":"Unauthorized","status":401,"traceId":"00-3375d7bd8faab9058fb22d302b76e155-98c15434fb0151e8-00"}
@solanocastelo we identified an update on Mercado Livre that caused this issue, but it looks like our team has already managed to fix it!
In this case, the best thing to do would be to clear your cache and use a different browser to try redoing this authentication — could you test that on your end and let me know if it works?
Karina Mota
Field Software Engineer | VTEX
Hi @KarinaMota
I still can’t connect, my ticket with VTEX is still in progress. I’ve already tested it on other browsers, in incognito mode, with cache cleared, logging into all accounts at the time, then with the Mercado Livre account already logged in… The error persists!
{
“error”: “Internal server error. Operation Id: [0e944e83-e37b-41aa-b2c2-326a474bb32b].”
}
Good morning, @solanocastelo!
Unfortunately, your case needs to be handled via a support ticket, as it will require specific analysis of your account and will possibly need to be escalated to our product team.
Karina Mota
Field Software Engineer | VTEX
Yes, I already have ticket 996305 open since 03/07/2024, but so far we haven’t been able to resolve it. I thought someone here in the community might have gone through the same thing and found another way to fix it. VTEX is taking way too long to resolve this.
Hello @solanocastelo, I can see here that your case actually required action from our product team, which is why it took a bit longer to reach a final resolution.
But it looks like the issue has already been resolved, correct?
Karina Mota
Field Software Engineer | VTEX
