Hey Devs!!
I need help from someone @here who has already come across the error below, which appears on the page that shows the product indexing log… the indexedinfo page… Whenever I access any of the product logs, the following message appears:
Limit of Sales Channel exceeded! 4 Sales Channel found.
The account has four trade policies, but none of the analyzed products have any of the trade policies selected… they are simply registered on the account.
My Questions
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Could this kind of SC limit exceeded error prevent products and SKUs from being activated?
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Since when can each product only have three trade policies?
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Besides a missing product image, missing stock, or missing price, is there any other “attribute” that would deactivate a SKU after indexing?
Thanks in advance, everyone!!
Good morning, André!
This documentation here has a nice explanation of how indexing works here at VTEX. But to summarize: after a product is sent for indexing, it sits in the queue for 2 minutes, and in general, indexing takes an average of 4 minutes per product. This 4-minute timeframe is an average calculation of how long the indexer takes to update all the product’s information across all the sales policies it is offered under.
There are several factors that can make indexing take a little longer, and there is also a time limit for how long a product can remain in the indexing queue. If that limit is exceeded, the product is sent to a retry queue and a few more attempts will be made every 15 minutes.
Last but not least, if any product is not indexing, this documentation here may offer some solutions. And in this documentation here you’ll find some manual maintenance options that the account’s Master User can apply if you deem it necessary.
If none of these solutions work, don’t hesitate to open a ticket with our support team — we’ll be happy to help.
Karina Mota
Field Software Engineer | VTEX