Estou com alguns pedidos com erro de captura. Alguem consegue explicar o motivo baseado no log abaixo?

OperationId:2a4b0dbd-8b54-4b84-8c94-9bd72ba91bdf

listenerQualifier:invoice-order

Vtex.PaymentGateway.Exceptions.PaymentGatewayException: Settlement operation has returned Failed ---> Vtex.Practices.ServiceModel.Client.Exceptions.ServiceException: Settlement operation has returned Failed

at Vtex.Practices.ServiceModel.Client.VtexWebApiConnector.<SendAsync>d__0.MoveNext() in f:\BuildAgent\work\ef5e558d250c3343\src\Public Assemblies\Vtex.Practices.ServiceModel.Client\VtexWebApiConnector.cs:line 253

--- End of stack trace from previous location where exception was thrown ---

at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

at Vtex.PaymentGateway.Client.PaymentGatewayConnector.<PostAsAsyncWithUsing>d__14`2.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

at Vtex.PaymentGateway.Client.PaymentGatewayConnector.<SettleTransactionAsync>d__38.MoveNext()

--- End of inner exception stack trace ---

at Vtex.SplunkEvents.Kpi.<RunAndMeasureAsync>d__5`1.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

at Vtex.Commerce.Checkout.Metric.<RunAndMeasureAsync>d__11`1.MoveNext() in D:\pachamama\BuildAgent\work\a86505b6124f94f8\src\vtex checkout\Private Assemblies\Vtex.Commerce.Checkout\Metrics\Metric.cs:line 0

--- End of stack trace from previous location where exception was thrown ---

at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

at Vtex.Commerce.Checkout.Services.Gateway.GatewayService.<SettleTransactionAsync>d__29.MoveNext() in D:\pachamama\BuildAgent\work\a86505b6124f94f8\src\vtex checkout\Private Assemblies\Vtex.Commerce.Checkout.Services\Gateway\GatewayService.cs:line 727

--- End of stack trace from previous location where exception was thrown ---

at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

at Vtex.Commerce.Checkout.Business.OrderBO.<>c__DisplayClass46_0.<<SettleOrderAsync>b__1>d.MoveNext() in D:\pachamama\BuildAgent\work\a86505b6124f94f8\src\vtex checkout\Private Assemblies\Vtex.Commerce.Checkout.Business\OrderBO.cs:line 1923

--- End of stack trace from previous location where exception was thrown ---

at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

at Vtex.Commerce.Checkout.Services.Lock.LockService.<AtomicOperationAsync>d__1.MoveNext() in D:\pachamama\BuildAgent\work\a86505b6124f94f8\src\vtex checkout\Private Assemblies\Vtex.Commerce.Checkout.Services\Lock\LockService.cs:line 18

--- End of stack trace from previous location where exception was thrown ---

at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

at Vtex.Commerce.Checkout.Business.OrderBO.<SettleOrderAsync>d__46.MoveNext() in D:\pachamama\BuildAgent\work\a86505b6124f94f8\src\vtex checkout\Private Assemblies\Vtex.Commerce.Checkout.Business\OrderBO.cs:line 1979

--- End of stack trace from previous location where exception was thrown ---

at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

at Vtex.Commerce.Checkout.WebApi.Workflow.ListenerInvoiced.<RequestPaymentCaptureAsync>d__2.MoveNext() in D:\pachamama\BuildAgent\work\a86505b6124f94f8\src\vtex checkout\Private Assemblies\Vtex.Commerce.Checkout.WebApi\Workflow\ListenerInvoiced.cs:line 62

--- End of stack trace from previous location where exception was thrown ---

at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

at Vtex.Commerce.Checkout.WebApi.Workflow.ListenerInvoiced.<HandleEventAsync>d__1.MoveNext() in D:\pachamama\BuildAgent\work\a86505b6124f94f8\src\vtex checkout\Private Assemblies\Vtex.Commerce.Checkout.WebApi\Workflow\ListenerInvoiced.cs:line 43

--- End of stack trace from previous location where exception was thrown ---

at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

at Vtex.Practices.Workflow.Remoting.WorkflowWorkersApiController.<ExecuteListener>d__0.MoveNext() in C:\Projetos\Git\workflow\src\VTEX Workflow\Public Assemblies\Vtex.Practices.Workflow.Sdk\Remoting\WorkflowWorkersApiController.cs:line 46

Bom Dia!

Bruno eu nunca passei por esse cenário, mais você chegou a falar com a sua adquirente?

@Eduardo Melo‚Äč A Redecard autorizou a venda, como consta na VTEX, mas a VTEX n√£o conseguiu fazer a captura da mesma

Esse log n√£o est√° ajudando muito rs! Primeiro √© v√°lido entender se foi algo pontual, ou se h√° outros casos. Imagino que tenha sido um √ļnico caso. J√° tive situa√ß√Ķes de haver alguma intermit√™ncia ou erro de comunica√ß√£o com a adquirente. Como o Eduardo Melo disse, √© aconselh√°vel verificar diretamente com a adquirente.

@Eduardo Gomes‚Äč sao 4 casos em 6 meses. N√£o d√° 0,5%, mas gostaria de entender. Ser√° que alguem da VTEX poderia esclarecer?

@Bruno Resende‚Äč nesse cen√°rio ent√£o acho v√°lido abrir um chamado para o ser analisado, mais conforme o @Eduardo Gomes‚Äč disse por ser um erro de comunica√ß√£o.