Several customers have reported being unable to complete payment at checkout using the Debit Card payment method. The error codes generated by the connector indicate different reasons, all pointing to the customer’s card provider.
The new CieloEcommerce payment connector was recently configured as a replacement for the previous CieloV3, with all registration parameters set up based on our business needs and following the guidelines from VTEX’s official documentation. The payment conditions have also been created. Given the failures and disruption this has caused, I would like to request help/guidance regarding these issues.
Hey @CarlosPenido, how’s it going?
The payment configuration and processing is handled by the Connector — in this case, Cielo. VTEX is passive in this process.
Please confirm whether you followed the correct steps for filling in all the fields: Conector Cielo para VTEX (visão geral)
If any error occurred, the recommendation is to go through the procedure with Cielo on a call.
We’ve already worked with a client where Cielo had to join the configuration session via Meet and went through testing all the entered data. After that, an order test was carried out until the correct configuration was reached.
Therefore, there’s nothing more for you to do on the VTEX side, since you’ve already configured the connector and the payment conditions.
Useful links:
Configure payment with CieloEcommerce
I hope this information helps you out.
Best regards,
Four2One Management