Amazon mapping - error: inactive SKU

VTEX in your native language 🌎 Portuguese
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1

Hi, I’m trying to integrate a product on Amazon, but it keeps returning an error — inactive SKU.
Can anyone help me?

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2

Hey @RENATA.RABELLO, have you already checked in the Catalog if the SKU in question is active?

3

Yes…

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4

The product is active, has stock, and has a photo.

Can you help me? I’ve never worked with VTEX before.

5

Hey @RENATA.RABELLO, how’s it going?

Did you get a chance to check if the trade policy linked to the product is the same as the one on Amazon?

Here’s a list of errors related to Amazon integration. See if any of them help you map the issue → Catalog Errors | Amazon Integration

If everything still looks fine, I’d suggest opening a support ticket for a more in-depth look.

Hope this helps.

Cheers,
Estevão.

6

Hey Estevão. How are you doing?

I clicked on the link you sent me, but there’s no content yet. =/

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7

Hey @RENATA.RABELLO, that’s strange.

Here is the link Erros de integração de produtos com a Amazon

Can you try accessing it this way?

Best,
Estevão.

8

The link works, but when I click to view catalog errors, it goes to the page that shows “content in translation”.

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9

Hey @RENATA.RABELLO you don’t even need to click on that specific link. If you can scroll down the page you’ll see this step-by-step guide so you can follow it and identify the issue.

See here https://i.imgur.com/bDVIvcy.png

Basically:

Catalog errors

Error message

Sku is inactive

The SKU is not active in VTEX, and only active SKUs are integrated. In some cases, this error is triggered by old collections linked to the Amazon trade policy that contain inactive SKUs.

Check the SKU status in your Admin, under the PRODUCTS > Catalog > Products and SKUs module and, if necessary, activate the SKU.

Are you able to follow these steps?