Order Stuck with Status Awaiting Authorization

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1

We’re having an issue with an order that was created with a discount rule that requires supervisor approval.

This approval needs to be done through the VTEX DO panel. We’ve tried every possible way to authorize the release (even using the master account), but unfortunately the order won’t get approved.

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Any solution for this case?

2

Hey @atendimento21, how’s it going?

Did you check if the email you’re logged in with is the same one authorized in the rule to approve in VTEX-DO?

3

Yes, we use all emails that have authorization, even with the master account that has access to all VTEX settings