Payment Issue - URGENT

VTEX in your native language 🌎 Portuguese
1

Good afternoon, I’m Carol, my site is giving an error on payment, across all payment methods — when the purchase is completed, the following message appears:

Please review your payment details

Your purchase was not completed due to a problem with payment authorization.

Your payment was declined due to incorrect information or insufficient balance.

[Show details](javascript:void(0):wink:

**Review details or pay with another method
**
Can anyone help me figure out if the problem is with the site or with PagBank? Is there somewhere on the site I can update to see if that fixes it!?

2

Good afternoon! This message is based on the response that VTEX receives from the connector — it appears when the purchase authorization has been denied for some reason. You would need to analyze the logs in TRANSACTIONS for a given order. It most likely shows AuthorizationDenied.

3

Good morning!

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