Everyone,
Good morning.
Several customers are reporting issues with PIX. In some cases the QR code is not showing up on the Frontend.
Others scan the QR code, but then it gets canceled right after.
I’m looking into the transactions, but I want to flag this in case there’s a broader issue.
I didn’t see anything on the status page this morning.
Can you confirm?
Thanks.
Hey @estevao_santos, this doesn’t seem to be a widespread issue — yours is the only report of this kind of problem I’ve seen so far. I even checked our support ticket queue and it doesn’t look like anything widespread.
Did you get a chance to check the transaction logs and run a test with customizations disabled?
Karina Mota
Field Software Engineer | VTEX
I saw a status to this effect:
Is there really nothing, Karina?
Updating: https://status.pagar.me/
A problem has been identified at Pagar.me. A customer uses this connector.
As for the logs, I’m still looking into it.
Thanks for now.
Hey @estevao_santos, our status page currently looks like this:
Hi Karina,
Yes, yes. The issue is directly affecting the Gateway. Since it was urgent, I ended up mentioning it there, but I corrected myself.
The status is coming from here https://status.pagar.me/
Can’t VTEX report something?
Thank you.
Hey @estevao_santos in some cases, our team may choose to open a status linked to a specific partner, yes, but that depends on a number of factors.
I checked here and the pagar.me status has already been normalized — has the situation in your store returned to normal as well? Are Pix transactions working normally?
Karina Mota
Field Software Engineer | VTEX
Hey @KarinaMota, got it. Sometimes the client doesn’t know/understand the passive issue in some cases and thinks it’s only on VTEX. But ok.
Yep, it’s back to normal here. The client has been informed.
I told them to keep monitoring and flag anything that comes up.
Cheers.
