Return Status end | statusDescription Fim in Orders Details | What does this status mean?

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1

status: end
statusDescription: End

2

@heitortotvs Please elaborate on your question.

The way it was written didn’t make any sense.

3

Estevao, good morning, this status appeared on a VTEX order — in all these years I’ve never seen this type of status on an order.

4

@heitortotvs Good morning. Got it. Where did this status appear for you? In the API?

What is the order origin? Marketplace? Fulfillment? InStore? Seller?

What status appears in the OMS?

General Context
The end status with the description End indicates that the order has reached the final stage in the processing flow within VTEX. Although the official documentation does not provide specific details about this status, it generally means that all required steps have been completed and the order is closed.

Possible Meanings of the end Status:

  • Completed Order: All steps, from confirmation to delivery, have been successfully finalized.
  • Cancelled Order: The order was cancelled and there are no further pending actions.

I’m not sure if @KarinaMota or @eduardo.luciano have any additional information on this.

But if you can provide more evidence, it will help with the analysis.

5

Yes, API return, the strangest thing is that in the feed configuration we set up through the API we did not include this status.

These are the statuses in the feed configuration we made, there is no end status.

{
“filter”: {
“status”: [
“ready-for-handling”,
“approve-payment”,
“payment-approved”,
“request-cancel”,
“waiting-for-seller-decision”,
“authorize-fulfillment”,
“replaced”,
“cancellation-requested”,
“start-handling”,
“handling”,
“invoice-after-cancellation-deny”,
“invoice”,
“invoiced”,
“cancel”,
“canceled”,
“payment-denied”,
“order-create-error”,
“order-creation-error”
]
},
“queue”: {
“visibilityTimeoutInSeconds”: 250,
“MessageRetentionPeriodInSeconds”: 345600
}
}

Here are some details of the order.

“orderId”: “1481950743889-01”,
“sequence”: “743889”,
“marketplaceOrderId”: “”,
“marketplaceServicesEndpoint”: “http://oms.vtexinternal.com.br/api/oms?an=LojaDoCliente”,
“sellerOrderId”: “00-1481950743889-01”,
“origin”: “Marketplace”,
“affiliateId”: “”,
“salesChannel”: “1”,
“merchantName”: null,
“status”: “end”,
“workflowIsInError”: false,
“statusDescription”: “Fim”

6

@heitortotvs Well, the Feed configuration is correct. The parameters too.

The most likely cause is what I sent you about the order having all its flows finalized.

Did you try doing a GET on another similar order, or does this only happen with this one?

7

It seems to have happened only with this one, we opened an internal ticket for more details — it even has this point sos_cancel_mkt, it looks like it was a VTEX anti-fraud test.

image
image736Ă—253 11.1 KB

8

@heitortotvs Got it.

This is definitely an unusual flow. The entire process lasted only 19 seconds.

This is not a common case of an order being created by the user.

The intermediate status sos_cancel_mkt_start suggests that the marketplace system triggered a cancellation process before the final “Automatically Cancelled” status. This, combined with the unusual “end” status, reinforces the hypothesis that it could be part of a validation process or an internal test.

Maybe vtex can give you a more complete answer in your open ticket.

If so, share with us what actually happened in this flow.

9

Sounds good, EstevĂŁo, thank you.