Trigger Master Data v2 not working

[estevao_santos]

@lucas.santos2

I’d like some help — I’m trying to create a trigger to notify changes in the Cliente data entity, just for testing for now.
I configured the trigger, the data is shown in the image below, but no request is reaching my endpoint. Any idea what might be going on?

@lucas.santos2 Hope you’re doing well!

1. Check the Trigger Configuration:

• v-triggers: Make sure the trigger structure is correct, including all required fields such as name, active, action, type, uri, method, headers, and body.
• uri: Verify that the endpoint URL is correct and accessible. Try accessing the URL directly to confirm it’s available and ready to receive POST requests.

2. Test the Endpoint Independently:

• Try sending a request manually to the endpoint using Postman or cURL to check whether the endpoint is working correctly and receiving requests.

3. Logs and Monitoring:

• Beeceptor Monitoring: Since you’re using Beeceptor, check whether the request log in Beeceptor is enabled and whether there are any failed or pending requests.
• VTEX Logs: Check the Master Data logs in VTEX to see if any errors or issues are recorded when attempting to send the notification.

4. Permissions and Authentication:

• Make sure your VTEX environment has the correct permissions to send requests to the specified endpoint.
• Check whether any additional authentication or security headers need to be configured for the target endpoint.

5. Business Rules in Master Data:

• Verify that the business rules configured in Master Data are triggering the trigger as expected. If the trigger is associated with a specific entity or operation, make sure those conditions are being met.

6. Test Request Verification:

• When making a manual change to the dataentity (in this case, Cliente), check whether the change fires the trigger as expected.
• Make sure the “id” field is being correctly passed in the request body. This is required to identify the document that triggered the trigger.

7. Syntax Review:

• Check the JSON syntax in the trigger body. Simple syntax errors can cause silent failures when executing the trigger.

Also, @georgebrindeiro left a response here Trigger Master Data V1, V2 - #2 by georgebrindeiro that might help you out.

Additional docs: Setting up triggers in Master Data v2

If it still doesn’t work, I’d suggest opening a support ticket to investigate further.

Hope this helps!

Cheers,
Estevão.