Some products don't show up in VTEX IO search results

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1

Good afternoon everyone. I’m having a small issue with the search results.
When I type a specific keyword for a product, it shows up in the top search bar as expected. But if I press Enter after searching, it returns a page that doesn’t exist.

I’ll send the video since it explains it better:

2

Hi Fernando,

Could you share which component you’re using for the search autocomplete? It’s possible that this discrepancy is occurring because one component is pulling data from the legacy search and the other is pulling from Intelligent Search.

3

Hey Eduardo. sorry for the delay my friend.
In Intelligent Search it shows the products correctly, if I click on one I’m redirected to the product in question

however in the search results if I press ENTER, it returns with no products at all.

We would need the link of that result to use in the campaigns.

4

By the keyword, it appears in Intelligent Search. I’d like to know if with the keyword it would also return in the search results

5

Hi Fernando,

Could you confirm, within the store theme, what the specific name of the component you’re using is?

As I mentioned, it’s possible that a component is pulling data from the legacy search. Looking into similar cases on my end, I found something similar but would need more details to validate it.

6

Hey @eduardo.luciano, we’re having the same issue here, so I’ll jump into this thread to try to figure it out.

The component we’re using is:

"search-bar": {
    "props": {
      "autocompleteFullWidth": true,
      "placeholder": "O que você está procurando?",
      "customSearchPageUrl": "/${term}?_q=${term}&map=ft&order="
    }
  }

And on the page itself:

"store.search": {
    "blocks": ["search-result-layout"],
    "props": {
      "blockClass": "t-search-result-layout-father",
      "context": {
        "orderByField": "OrderByReleaseDateDESC",
        "hideUnavailableItems": true,
        "maxItemsPerPage": 15,
        "skusFilter": "ALL",
        "simulationBehavior": "default",
        "installmentCriteria": "MAX_WITH_INTEREST"
      }
    }
  }

I search for part of a product name, it shows up in the autocomplete and I can click on it, but if I press ENTER the search comes back empty. I’ve already looked through the documentation but couldn’t find anything about this issue. We’ve also checked the product’s stock and there’s plenty available, so it should be showing up.

I think I’ve covered all the necessary info, but if you need anything else, I can provide more details.

Thanks for the help.

7

Hey @eduardo.luciano, sorry for the delay — I had some commitments during this time involving moving and so on, and I’ve been away for a while. I’m back now. :blush:
So my friend, the component is the native one that already comes in the boilerplate “vtex.search-result”: “3.x”.

I don’t know if this information would help.
Some products have synonyms registered as ‘i24-102’, and this synonym shows up in the autocomplete as you can see in the video above, but it doesn’t appear in the search results.

Ideally, all products that have this synonym should show up in the search results.

Or if there’s another way to handle this — like if this synonym were in the ‘description, meta tag, etc…’

Unfortunately, using the product name wouldn’t work in this case.